The following post is inspired by Kyocera’s recently published white paper, authored by Dr. Muzibul Khan, titled: Carrier-Subsidized Rugged Devices Are a Game Changer for Field Force Mobility. Check it out to learn more about enterprise-ready, affordable commercial off-the-shelf (COTS) rugged devices and field-force mobility solutions.
Companies have long relied upon ruggedized mobile devices to enable on-the-job communications in challenging settings, and to connect field-force workers with the people and systems that are critical to business operations. Traditionally, this niche has been served through the utilization of purpose-built handheld phone, tablet and laptop solutions offered by specialty manufacturers. And while recent advancements in technology and mobile operating systems have vastly improved the usability of these hardened mobile devices, their historically steep price points have remained unchanged, often ranging from $1,000 – $2,000 or more per device.
Today, businesses seeking total enterprise mobility have new options for enabling field forces with devices that can withstand virtually any environment, any job and any application – and at a fraction of the cost. The availability of affordable, mass-market rugged devices that provide enterprise-grade durability is disrupting the field-force mobility market, providing business managers with carrier-subsidized alternatives for equipping their field-force teams and helping companies realize cost savings and lower total cost of ownership (TCO).
The Cost Advantages of Going Rugged
For industries like construction, healthcare, logistics, manufacturing and many more, the requirements for durable mobile devices are unique. These workers often spend their days in demanding, noisy and potentially dirty environments where consumer devices run high risk for jobsite failures that can directly impact performance and employee productivity. In addition, typical consumer devices often lack the enterprise-grade features required to securely interoperate within a business IT environment, a downfall that can have serious consequences for companies in highly regulated industries. For these reasons, consumer mobile devices have never represented a viable substitute to the ruggedized devices of the past, despite their more attractive price points.
While some businesses have been tempted to avoid steep investments in ruggedized solutions by turning to wireless service providers for consumer-grade alternatives, research shows that the upfront cost savings are mitigated over time when evaluating the true TCO. According to a study by VDC Research, TCO for rugged devices in business settings, which includes both the initial investment and the subsequent costs associated with failures and breakage, is significantly lower when compared to that of non-rugged devices. In fact, non-rugged consumer devices were found to fail more than three times as often as rugged devices, leading to worker downtime, increased support services and significant replacement costs. Based on VDC’s data, annual TCO for non-rugged devices (approximately $4,000) is actually almost double that of rugged devices (approximately $2,000), disproving the low-cost mindset that may initially attract businesses to consumer mobile devices.
The New Alternative for Enterprise Rugged Mobility
In 2012, Kyocera began leveraging its deep experience in designing durable, waterproof devices for the consumer market to create a line of enterprise-strength, ruggedized feature phones and smartphones aimed at meeting the needs of businesses and field-force workers. The devices, widely available at major wireless service providers in North America, are triggering a shift in enterprise mobility by offering a unique combination of enterprise-grade protection (e.g., Military Standard 810G and IP ratings) with off-the-shelf retail availability and consumer-tier pricing.
Having partnered with nearly all major carriers in North America, including AT&T, Verizon, Sprint, Bell Mobility and Telus (among others), Kyocera’s enterprise-ready rugged devices are typically available at subsidized prices (with contracts) in the neighborhood of $49 to $149. And with a robust ecosystem of software/application developers and hardware accessory manufacturers, Kyocera’s rugged devices can be customized into affordable, yet highly specialized systems that enhance the business-user’s experience, improve communication and data management, and increase overall employee productivity.
To learn more about enterprise-ready, affordable commercial off-the-shelf (COTS) rugged devices and field-force mobility solutions, check out our recently published white paper authored by Kyocera’s Dr. Muzibul Khan, titled: Carrier-Subsidized Rugged Devices Are a Game Changer for Field Force Mobility.
John is director of corporate communications at Kyocera. He has worked on the Kyocera team shaping its communications strategy over the past 15 years – 13 of those years in-house and two with a Kyocera agency partner. John has always had a passion for writing and began his career as a newspaper reporter at the Whittier Daily News, part of a multi-paper syndicate in Los Angeles. When not working, he and his wife can usually be found coaching, shuttling, refereeing or cheering for his three sons and their numerous plays, concerts and sports teams.