SUNSET OLIVE OIL COMPANY TURNS TO KYOCERA FOR INSTANT RUGGEDIZED COMMUNICATIONS

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OVERVIEW
For more than a century, Pompeian, Inc. has manufactured the nation’s leading olive oils, wine vinegars and cooking wines out of Baltimore, Maryland. The company recently announced an expansion with the introduction of sister company Sunset Olive Oil in Montebello, California. Sunset Olive Oil has become established and nationally renowned for its branded and private-labeled products.  As the company continues to grow, it has placed cutting-edge technology at the forefront of its business operations in order to improve communications and efficiency across its expansive production site.

THE CHALLENGE
Long before joining forces with Pompeian, Sunset Olive Oil began relying on rugged Kyocera devices with push-to-talk service to provide nearly all of its employees with mobile connectivity. Opting for rugged Kyocera flip phones in the early years, Sunset Olive Oil recently upgraded its team to Kyocera’s newest Android-based smartphone, the rugged DuraForce PRO, choosing the device based on its durability and push-to-talk (PTT) features. Two-way communications are extremely important in the olive-oil-production business, and PTT facilitates seamless individual or group communication between management, supervisors and their staff on a daily basis, enabling the transmission of important, timely information about schedules and work-flow changes. The staff utilizes an Push-to-Talk service on the Kyocera phones, which allows reliable connectivity over 4G LTE or the company’s Wi-Fi network. The DuraForce PRO’s large, dedicated PTT side key and 100+dB dual front speakers make it easy to communicate and stay connected even in noisy environments.

With internal and external work facilities that collaborate on the management of olive oil production and bottling at their plant, Sunset Olive Oil’s managers knew they needed a durable, reliable phone that could withstand hazardous environments. Within that fast-paced environment, it is common for workers to drop their phones on the concrete shop floors. In the past, workers trying to use non-rugged devices often suffered damaged screens and broken phones due to falls and accidental drops. The company needed a durable and rugged solution, and DuraForce PRO fit the bill with its Military Standard 810G protection against shock, vibration, temperature extremes, humidity and more; waterproof IP68 certification (up to 30 minutes in up to 6.5 feet of water); and non-incendive Class I, Division 2 protection for use in hazardous locations with some exposure to flammable gas, vapors or mists. At the same time, many of the Sunset Olive Oil production staff wear gloves, so it was important to have a device on which the touchscreen would still work while wearing gloves or when the screen was wet. With Glove and Wet Touchscreen Operation and tactile hard keys for navigation, the DuraForce PRO helped workers save time and stay efficient, keeping their hands safe from the elements and enabling them to do important work – making calls, checking messages and texts, and using PTT and other key features – without removing their gloves.

THE SOLUTION AND ITS BENEFITS
“The Kyocera DuraForce PRO is extremely durable on the manufacturing floor and provides instant, reliable communications among our staff when using the push-to-talk application and side-button on the phone,” said Sheila Thompson, Operational and Shipping Lead at Sunset Olive Oil. Today, the Kyocera DuraForce PRO is the official company phone at Sunset Olive Oil. For the company it means easy, efficient communications, while for employees it means not having to jeopardize personal, non-rugged phones in the challenging industrial environment. Choosing a rugged solution that enables key features like PTT, protection against hazardous environments and Glove and Wet Touchscreen Operation has made the lives and jobs of Sunset Olive Oil employees easier, safer and more efficient.

Don’t Try This at Home: Kyocera Hydro WAVE Survives 16-Hour Dip in the Ocean

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At Kyocera, we know our rugged devices are built and tested to withstand harsh environments, water immersion, dust and other elements, but sometimes we hear stories from our customers about our devices defying expectations to an extreme. We recently heard from Roberta Espree from Atlanta, GA, whose Kyocera Hydro WAVE really lived up to its aquatic name. It went over a sea wall and took a whopping 16-hour swim in the ocean in Florida, and when she was finally able to fish it out of the water the next day, it was miraculously still working.

To be very clear, we cannot recommend or warranty this kind of treatment of our devices. The Hydro WAVE is certified to a standard called IP57, meaning it is only designed to survive immersion up to 30 minutes in fresh water up to 1 meter deep. Roberta’s story is not typical and if you own a Hydro WAVE, as they say on television, DON’T TRY THIS AT HOME!

Roberta is a Convention Services Manager for Embassy Suites in Atlanta. She was visiting the Doubletree on Rocky Point in Tampa Bay, Florida, on a business trip and decided to stay the weekend for fun. You can imagine her excitement when, while standing on the property’s sea wall, she saw a dolphin playing nearby in the waves. Roberta started recording video of the dolphin on her Hydro WAVE, running down the sea wall to get a better shot. A bad step into a hole, however, sent Roberta sprawling and her phone flew off the wall into the water below. As if losing her phone wasn’t bad enough, Roberta also lost the opportunity to record a manatee that surfaced just as she fell. Suffice to say she was dejected.

The next morning, Roberta shared her story with another hotel guest, who suggested that the tide was low and it might be worth trying to recover her phone. She and her friends went down to the sea wall and, amazingly, could see the phone on the ocean floor. With the tide out, it was now only about two feet underwater. With the help of the hotel’s engineering department and a long-handled net from the swimming pool, they were able to reach down from the sea wall and scoop the phone from the ocean below.

Immediately the crowd showered Roberta with advice. “Put it in a bag of rice,” said one friend. “Take out the battery and let it dry in the sun,” said another. Instead, Roberta pressed the phone’s power button. Jaws dropped when the phone sprang to life. Initially the phone’s speaker wasn’t working properly, but that resolved after a few hours on dry land and the phone worked like nothing ever happened. Roberta even watched the ill-fated video she had taken of the dolphin, only to discover that the phone had continued to record video for several minutes underwater after her fall.

“After dropping my phone in the ocean and seeing how the phone still functioned, I will not use anything but a Kyocera device,” Roberta said. When she went in to MetroPCS to get another phone recently, she “elected to remain with the product I could count on.”

Again, Kyocera’s devices are certified to withstand water immersion only according to their IP certifications, and are not designed to withstand extended periods of time underwater. With that said, this isn’t the first crazy story we’ve heard about our devices defying the odds and won’t be the last. We’re thrilled that Roberta’s phone survived and grateful for her loyalty to Kyocera.

For more information about Kyocera’s waterproof and rugged mobile devices, visit: https://www.kyoceramobile.com/phones/

John is director of corporate communications at Kyocera. He has worked on the Kyocera team shaping its communications strategy over the past 15 years – 13 of those years in-house and two with a Kyocera agency partner. John has always had a passion for writing and began his career as a newspaper reporter at the Whittier Daily News, part of a multi-paper syndicate in Los Angeles. When not working, he and his wife can usually be found coaching, shuttling, refereeing or cheering for his three sons and their numerous plays, concerts and sports teams. 

8 Reasons the Construction Industry Should Go Rugged in Choosing a Mobile Device

Whether you’re a construction business owner or a worker, you need mobile devices that are durable, secure, rugged and that offer software applications that are applicable for use in the field. Rugged devices have been used for years by businesses and workers that rely on teams out on job sites. However, these niche devices were often cumbersome, they required specialized technology and equipment, and they were usually very expensive.

More recently, advanced technology has made rugged mobile devices–such as the Kyocera lineup of smartphones and feature phones–widely available to the masses, for both business and consumer use, at an affordable price without compromising on features. Here are eight reasons why construction businesses and workers need to consider rugged devices:

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How To Use Rugged Devices To Drive Mobility for Transportation and Logistics

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Globalization is fueling greater supply chain complexities for transportation and logistics industries, at a time when consumers and businesses are demanding access to real-time transit information. Fortunately, mobile technologies, cellular and Push to Talk (PTT) are helping transform the business of moving people and products, enabling transporters and shippers to improve customer service, cut costs and increase both productivity and visibility across the supply chain.

In 2013, research conducted by Intermec (now part of Honeywell Scanning & Mobility) revealed that transport and logistics companies could save nearly half a million dollars per year as a result of process re-engineering and the implementation of mobile technology across workflows. In this same study, 60 percent of managers indicated that broadband mobile communications such as 4G and LTE represented the single biggest future driver of ROI. In an earlier study, Intermec also found that most of the global organizations surveyed believed that arming their mobile workforce with new technology could reduce both pick-up times (by 30 percent) and delivery times (by 29 percent), savings that could ultimately translate to boosting operational efficiencies and meeting customer demands.

It is no secret that transportation and logistics industries have long benefitted from the use of mobile technologies. Two-way radios, bar code scanners and mobile computers have historically been utilized to manage virtually every operation across the supply chain from manufacture to delivery. Today, thanks to advances in rugged mobile devices, mobile applications and PTT services delivered over broadband, organizations can benefit from a unified, purpose-built communications solution that can keep transportation and logistics businesses moving forward in the 21st century and beyond.

Below is a snapshot of the operational efficiencies and customer benefits that rugged mobile devices, broadband and PTT can deliver across transportation and logistics organizations:

  • Real-Time Visibility Into Supply Chain – the ability to know where people and products are at all times has become as critical to customer satisfaction levels as it is to supply chain management. Using rugged devices that feature GPS location mapping and built-in cameras for bar code scanning applications, shippers can track virtually any asset from the points of manufacturer, sales, distribution and delivery. This level of insight can help managers streamline operations across the supply chain for improved delivery times, and provide real-time asset visibility, shipment updates and status notifications to customers.
  • Reliable Communications With the Broadest PTT Coverage – feature phones, smartphones and tablets are being used to facilitate voice, text and email communications between dispatchers and drivers, distribution centers and dockworkers, and maintenance and repair workers. Using mobile devices with enhanced Push to Talk (ePTT) capabilities, these workers can facilitate instant and targeted one-touch communications about deliveries, change requests and other time-sensitive events. Secure, over-the-top PTT over cellular also provides organizations with greater range in device choices and broader coverage over public and private Land Mobile Radio (LMR) networks.
  • Hands-free, Voice Communications – for any organization managing a commercial fleet of vehicles, eliminating driver distraction is now a matter of regulatory compliance. In 2011, the U.S. Department of Transportation (DOT) finalized a rule prohibiting interstate truck and bus drivers from using handheld cell phones while operating their vehicles in an effort to combat incidents as a result of driver distraction. Commercial truck and business companies that allow their drivers to use handhelds while driving can face up to $11,000 in fines. Dash-mounted rugged phablets and hands-free accessories enable truck drivers to initiate and participate in one-touch walkie-talkie style communications using ePTT services, ensuring risk-free and compliance voice communications while on the road.
  • Maintain One Durable, Multi-Use Device – rugged devices and PTT over cellular (POC) enables workers who had to carry multiple devices (at a minimum: one tablet and one two-way radio) to now maintain one device for voice, data and PTT. This unification not only reduces hardware and maintenance costs for transporters and shippers, but it also increases the productivity of mobile workers. For example, long-haul truck drivers must keep an electronic record of Hours of Service (HOS) to ensure compliance, plan their itineraries and account for routing updates from dispatchers. In addition, they must be able to initiate or participate in PTT communications while en route. These activities can all be consolidated via the use of a dash-mounted tablet with hands-free accessories. And considering that many long-haul drivers may travel up to 100,000 miles per year over various road conditions, rugged devices provide the most durable device option designed to withstand the thousands of hours of exposure to vibrations, shocks and weather extremes.

Transportation and logistics industries are challenged with the duality of regulatory requirements and tighter profit margins. Further complicating the competitive landscape is increasingly high customer expectations, with a desire to know where products are at any given time and with a never-ending desire to obtain goods faster and cheaper. Rugged devices are built with the processing power and feature set to support best-of-breed applications that are critical to the mobile worker’s job, and with the long-term durability required to withstand occupational and worksite hazards.

Kyocera offers a wide range of rugged mobile devices, including feature phones, smartphones and phablets, all of which include the following features:

  • Dust proof and impact resistant to maintain optimal performance and operational integrity;
  • Water proof with the ability to survive in up to 6 feet of water immersion for up to 30 minutes;
  • Highly-durable, scratch resistant Sapphire Shield display that protects against incidents and the elements;
  • Continuous productivity with Glove and Wet Touchscreen Operation;
  • Meets IP68 and Military Standard 810G rating for dust, shock, vibration, temperature extremes, high altitude, solar radiation, humidity and water emersion; and
  • Off-the-shelf support for enhanced PTT services to facilitate one-touch walkie-talkie style communications.

In the world of transportation and logistics, dependable communication for the mobile worker is paramount. From fleet management and delivery services to field maintenance, these workers demand devices that are built to withstand life on the road, at sea, in the air or by rail. Kyocera offers the industry’s most innovative line of rugged devices to accommodate virtually every type of transportation and logistics worker.