Support

Phone Phone Drivers Developers Software Upgrades
Phone Phone Drivers Developers Software Upgrades
Phone Phone Drivers Developers Software Upgrades

Phone Support

Your Service – Voicemail, Phone Activation, Plans, Network Service

Boost Mobile
1-866-402-7366
boostmobile.com

Bluegrass Cellular
1-800-928-CELL
bluegrasscellular.com

Cleartalk Wireless
1-877-797-1696
cleartalkwireless.com

Cricket Wireless
1-800-CRICKET
mycricket.com

MetroPCS
1-888-863-8768
metropcs.com

Mobi PCS
1-808-723-1111
mobipcs.com

Page Plus Cellular
1-800-550-2436
pagepluscellular.com

Revol
1-800-738-6547
revol.com

Sprint
1-800-480-4727
sprint.com

T-Mobile
1-800-866-2453
t-mobile.com

U.S. Cellular
1-888-944-9400
uscellular.com

Verizon Wireless
1-888-466-4646
verizonwireless.com

Virgin Mobile USA
1-888-322-1122
virginmobileusa.com

payLo by Virgin Mobile
1-888-322-1122
virginmobileusa.com

Public Mobile
1-877-999-5055
publicmobile.ca

Cellular One
1-441-296-4020
cellularone.bm

Your Phone – Phone Specs, FAQs

Brio
Coast
Domino
DuraCore

DuraCore E4210

Downloads

Manufacturer's Warranty

FAQs

How do I lower the volume on Direct Connect Chirps or silent DC Chirps?

Go to Menu > Settings > Volume > Incoming Ringer > From here you can change the ringer volume for DC and voice calls, if you select "vibrate only" the DC will still beep but at the lowest volume level.

To silent DC calls which will also silent incoming voice calls go to Menu > Settings > Incoming Ringers > Silence All

How do I change the incoming chirp tone?

Go to Menu > Settings > Ringers > Direct Connect > Incoming DC calls > Select Tone 5 for the lowest tone setting; however, there are up to 6 selections to choose from.

How do I turn off the Direct Connect Beep during a Direct Connect call?

Go to Menu > Settings > Beep During DC Call > Select Off

How do you turn roaming on or off?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Others and press the OK key > Scroll to Roaming and press the OK key > Press the OK key with the Roaming Mode highlighted > Scroll to the desired option and press the OK key > If Automatic was selected, additional roaming settings will be displayed > Scroll to each setting and press the OK key to select or de-select the options as desired > Press Done when finished > Press Yes > The roaming options are now changed.

How do I perform a master reset?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Reset/Delete and press the OK key > If prompted to change the lock code, press the desired option > To reset settings without deleting information, press the OK key with Reset Settings highlighted > To completely reset the handset, scroll to Reset Phone and press the OK key > Read the warning and press RESET PHONE > The handset is now reset.

NOTE: A master reset will result in the loss of all data stored on the device including 3rd party applications. This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information before proceeding with the steps in this tutorial.

How do I see what applications I have installed on the phone?

From the home screen press the OK key > Scroll to My Stuff and press the OK key > Scroll to Applications and press the OK key > All installed applications are now listed.

How do I program my new Dura Series phone?

Turn your phone On by pressing and holding the Power button > The phone will contact Sprint's network and automatically provision/activate > you will see the message Hands Free Activation, Contacting Network > Once activation is complete, you will see the message Your device has been activated, Press the soft key under the OK to continue > Your phone will check for PRL update and download it if available; Press the soft key under OK to continue > Once updates are complete, the phone will power off and reboot > When the phone returns to the lock screen, you can finish setting up your phone and it is ready to use.

How do I activate my phone?

Turn the device on by pressing the End key > Press OK > The device will check for a PRL Update > The device will check for Firmware updates > The device is now activated.

How do I set up email on my phone?

Press OK > Web > From the SprintWeb home page, select Messaging > Email > Select Yahoo! Mail, AOL & AIM Mail, or MSN Hotmail > Use your keypad to enter the required sign-in information for the selected provider, such as user name, email address, or password, and select Sign in > Your mailbox for the selected provider will be displayed.

How do I set up Voicemail on my phone?

From the home screen, press and hold the 1 key > If this is the first time accessing the voicemail, follow the voice prompts to set up the voicemail options > Once the voicemail box is set up, new messages will be played automatically > Listen to the menu options and press the desired option to handle the message(s) > To set up or listen to additional options, listen to the voicemail prompts and press the desired options > When finished, press the END key to hang up > Voicemail is now set up and ready for use.

How do I transfer contacts to my Dura Series phone?

You can add and edit all your contacts and groups, including TeamDC groups, online using the Sprint Mobile Sync service. Once your phone makes itself available to the Mobile Sync service , it will display a message on the screen and prompt you to activate the service. Follow the onscreen instructions to activate the service. To Activate Sprint Mobile Sync Press OK > Tools > Mobile Sync > follow the onscreen instructions to complete activation.

To Access Sprint Mobile Sync Online > Sign on to your My Sprint page at sprint.com > Click My Device & Media > Contacts > Launch Mobile Sync > Follow the onscreen instructions to add, edit, and manage all your contact information.

DuraMax

DuraMax

Downloads

Manufacturer's Warranty

FAQs

How do I lower the volume on Direct Connect Chirps or silent DC Chirps?

Go to Menu > Settings > Volume > Incoming Ringer > From here you can change the ringer volume for DC and voice calls, if you select "vibrate only" the DC will still beep but at the lowest volume level.

To silent DC calls which will also silent incoming voice calls go to Menu > Settings > Incoming Ringers > Silence All

How do I change the incoming chirp tone?

Go to Menu > Settings > Ringers > Direct Connect > Incoming DC calls > Select Tone 5 for the lowest tone setting; however, there are up to 6 selections to choose from.

How do I turn off the Direct Connect Beep during a Direct Connect call?

Go to Menu > Settings > Beep During DC Call > Select Off

How do you turn roaming on or off?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Others and press the OK key > Scroll to Roaming and press the OK key > Press the OK key with the Roaming Mode highlighted > Scroll to the desired option and press the OK key > If Automatic was selected, additional roaming settings will be displayed > Scroll to each setting and press the OK key to select or de-select the options as desired > Press Done when finished > Press Yes > The roaming options are now changed.

How do I perform a master reset?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Reset/Delete and press the OK key > If prompted to change the lock code, press the desired option > To reset settings without deleting information, press the OK key with Reset Settings highlighted > To completely reset the handset, scroll to Reset Phone and press the OK key > Read the warning and press RESET PHONE > The handset is now reset.

NOTE: A master reset will result in the loss of all data stored on the device including 3rd party applications. This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information before proceeding with the steps in this tutorial.

How do I see what applications I have installed on the phone?

From the home screen press the OK key > Scroll to My Stuff and press the OK key > Scroll to Applications and press the OK key > All installed applications are now listed.

How do I program my new Dura Series phone?

Turn your phone On by pressing and holding the Power button > The phone will contact Sprint’s network and automatically provision/activate > you will see the message Hands Free Activation, Contacting Network > Once activation is complete, you will see the message Your device has been activated, Press the soft key under the OK to continue > Your phone will check for PRL update and download it if available; Press the soft key under OK to continue > Once updates are complete, the phone will power off and reboot > When the phone returns to the lock screen, you can finish setting up your phone and it is ready to use.

How do I activate my phone?

Turn the device on by pressing the End key > Press OK > The device will check for a PRL Update > The device will check for Firmware updates > The device is now activated.

How do I set up email on my phone?

Press OK > Web > From the SprintWeb home page, select Messaging > Email > Select Yahoo! Mail, AOL & AIM Mail, or MSN Hotmail > Use your keypad to enter the required sign-in information for the selected provider, such as user name, email address, or password, and select Sign in > Your mailbox for the selected provider will be displayed.

How do I set up Voicemail on my phone?

From the home screen, press and hold the 1 key > If this is the first time accessing the voicemail, follow the voice prompts to set up the voicemail options > Once the voicemail box is set up, new messages will be played automatically > Listen to the menu options and press the desired option to handle the message(s) > To set up or listen to additional options, listen to the voicemail prompts and press the desired options > When finished, press the END key to hang up > Voicemail is now set up and ready for use.

How do I transfer contacts to my Dura Series phone?

You can add and edit all your contacts and groups, including TeamDC groups, online using the Sprint Mobile Sync service. Once your phone makes itself available to the Mobile Sync service , it will display a message on the screen and prompt you to activate the service. Follow the onscreen instructions to activate the service. To Activate Sprint Mobile Sync Press OK > Tools > Mobile Sync > follow the onscreen instructions to complete activation.

To Access Sprint Mobile Sync Online > Sign on to your My Sprint page at sprint.com > Click My Device & Media > Contacts > Launch Mobile Sync > Follow the onscreen instructions to add, edit, and manage all your contact information.

DuraPlus

DuraPlus E4233

Downloads

Manufacturer's Warranty

FAQs

How do I lower the volume on Direct Connect Chirps or silent DC Chirps?

Go to Menu > Settings > Volume > Incoming Ringer > From here you can change the ringer volume for DC and voice calls, if you select "vibrate only" the DC will still beep but at the lowest volume level.

To silent DC calls which will also silent incoming voice calls go to Menu > Settings > Incoming Ringers > Silence All

How do I change the incoming chirp tone?

Go to Menu > Settings > Ringers > Direct Connect > Incoming DC calls > Select Tone 5 for the lowest tone setting; however, there are up to 6 selections to choose from.

How do I turn off the Direct Connect Beep during a Direct Connect call?

Go to Menu > Settings > Beep During DC Call > Select Off

How do you turn roaming on or off?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Others and press the OK key > Scroll to Roaming and press the OK key > Press the OK key with the Roaming Mode highlighted > Scroll to the desired option and press the OK key > If Automatic was selected, additional roaming settings will be displayed > Scroll to each setting and press the OK key to select or de-select the options as desired > Press Done when finished > Press Yes > The roaming options are now changed.

How do I perform a master reset?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Reset/Delete and press the OK key > If prompted to change the lock code, press the desired option > To reset settings without deleting information, press the OK key with Reset Settings highlighted > To completely reset the handset, scroll to Reset Phone and press the OK key > Read the warning and press RESET PHONE > The handset is now reset.

NOTE: A master reset will result in the loss of all data stored on the device including 3rd party applications. This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information before proceeding with the steps in this tutorial.

How do I see what applications I have installed on the phone?

From the home screen press the OK key > Scroll to My Stuff and press the OK key > Scroll to Applications and press the OK key > All installed applications are now listed.

How do I program my new Dura Series phone?

Turn your phone On by pressing and holding the Power button > The phone will contact Sprint’s network and automatically provision/activate > you will see the message Hands Free Activation, Contacting Network > Once activation is complete, you will see the message Your device has been activated, Press the soft key under the OK to continue > Your phone will check for PRL update and download it if available; Press the soft key under OK to continue > Once updates are complete, the phone will power off and reboot > When the phone returns to the lock screen, you can finish setting up your phone and it is ready to use.

How do I activate my phone?

Turn the device on by pressing the End key > Press OK > The device will check for a PRL Update > The device will check for Firmware updates > The device is now activated.

How do I set up email on my phone?

Press OK > Web > From the SprintWeb home page, select Messaging > Email > Select Yahoo! Mail, AOL & AIM Mail, or MSN Hotmail > Use your keypad to enter the required sign-in information for the selected provider, such as user name, email address, or password, and select Sign in > Your mailbox for the selected provider will be displayed.

How do I set up Voicemail on my phone?

From the home screen, press and hold the 1 key > If this is the first time accessing the voicemail, follow the voice prompts to set up the voicemail options > Once the voicemail box is set up, new messages will be played automatically > Listen to the menu options and press the desired option to handle the message(s) > To set up or listen to additional options, listen to the voicemail prompts and press the desired options > When finished, press the END key to hang up > Voicemail is now set up and ready for use.

How do I transfer contacts to my Dura Series phone?

You can add and edit all your contacts and groups, including TeamDC groups, online using the Sprint Mobile Sync service. Once your phone makes itself available to the Mobile Sync service , it will display a message on the screen and prompt you to activate the service. Follow the onscreen instructions to activate the service. To Activate Sprint Mobile Sync Press OK > Tools > Mobile Sync > follow the onscreen instructions to complete activation.

To Access Sprint Mobile Sync Online > Sign on to your My Sprint page at sprint.com > Click My Device & Media > Contacts > Launch Mobile Sync > Follow the onscreen instructions to add, edit, and manage all your contact information.

DuraPro

DuraPro

Downloads

Manufacturer's Warranty

FAQs

How do you turn roaming on or off?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Others and press the OK key > Scroll to Roaming and press the OK key > Press the OK key with the Roaming Mode highlighted > Scroll to the desired option and press the OK key.

If Automatic was selected, you can select to allow data services while roaming or not > Scroll to Settings and press the OK key > Scroll to Others and press the OK key > Scroll to Roaming and press the OK key > Scroll to Data Roaming and press the OK key > Scroll to the desired On or Off option and press the OK key.

How do I perform a master restart?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Reset/Delete and press the OK key > If prompted to change the lock code, press the desired option > To reset settings without deleting information, press the OK key with Reset Settings highlighted > To completely reset the handset, scroll to Reset Phone and press the OK key > Read the warning and press RESET PHONE > The handset is now reset.

NOTE: A master reset will result in the loss of all data stored on the device. This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information before proceeding with the steps in this tutorial.

How do I see what applications are pre-installed on the phone?

From the home screen press the OK key > Scroll to Apps. All pre-installed apps will be located in this folder.

How do I program my new Dura Series phone?

Turn your phone On by pressing and holding the End button > The phone may be programmed over the air by dialing *228.

How do I activate my phone?

Turn your phone On by pressing and holding the End button > The phone may be programmed over the air by dialing *228.

How do I set up email on my phone?

Press OK > Apps > Email > Read the message and press Next (right softkey) > Select Windows Live Hotmail, Gmail, Yahoo!, or More... > Use your keypad to enter the required sign-in information for the selected provider, such as username, email address, or password, and press Next (right softkey) > Follow the onscreen instructions to read, reply to, compose, and send messages and manage your email account.

How do I set up Voicemail on my phone?

From the home screen, press and hold the 1 key in standby mode > If this is the first time accessing the voicemail, follow the voice prompts to set up your password and record your name and greeting > When finished, press the END key to hang up > Voicemail is now set up and ready for use.

How do I turn data on or off on my phone?

The phone displays the current status of the data connection through indicators at the top of the screen. Although your phone's data services are turned off by default, you may enable them at any time. To enable data services, press the OK key > Scroll to Settings > Scroll to Others > Scroll to Data Settings > Scroll to Data > Scroll to On and press the OK key. (A message is displayed.) Press YES (left softkey) to enable data services. When active, the Data Service Available icon is animated.

To disable data services, press the OK key > Scroll to Settings > Scroll to Others > Scroll to Data Settings > Scroll to Data > Scroll to Off. Read the disclaimer and press Disable (right softkey) to sign out.

How do I upgrade my phone's software?

Visit the Kyocera Wireless Software Upgrades page.

DuraShock

DuraShock E4210

Downloads

Manufacturer's Warranty

FAQs

How do you turn roaming on or off?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Others and press the OK key > Scroll to Roaming and press the OK key > Press the OK key with the Roaming Mode highlighted > Scroll to the desired option and press the OK key > If Automatic was selected, additional roaming settings will be displayed > Scroll to each setting and press the OK key to select or de-select the options as desired > Press Done when finished > Press Yes > The roaming options are now changed.

How do I perform a master reset?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Reset/Delete and press the OK key > If prompted to change the lock code, press the desired option > To reset settings without deleting information, press the OK key with Reset Settings highlighted > To completely reset the handset, scroll to Reset Phone and press the OK key > Read the warning and press RESET PHONE > The handset is now reset.

NOTE: A master reset will result in the loss of all data stored on the device including 3rd party applications. This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information before proceeding with the steps in this tutorial.

How do I see what applications I have installed on the phone?

From the home screen press the OK key > Scroll to My Stuff and press the OK key > Scroll to Applications and press the OK key > All installed applications are now listed.

How do I program my new Dura Series phone?

Turn your phone On by pressing and holding the Power button > The phone will contact Sprint's network and automatically provision/activate > you will see the message Hands Free Activation, Contacting Network > Once activation is complete, you will see the message Your device has been activated, Press the soft key under the OK to continue > Your phone will check for PRL update and download it if available; Press the soft key under OK to continue > Once updates are complete, the phone will power off and reboot > When the phone returns to the lock screen, you can finish setting up your phone and it is ready to use.

How do I activate my phone?

Turn the device on by pressing the End key > Press OK > The device will check for a PRL Update > The device will check for Firmware updates > The device is now activated.

How do I set up email on my phone?

Press OK > Web > From the SprintWeb home page, select Messaging > Email > Select Yahoo! Mail, AOL & AIM Mail, or MSN Hotmail > Use your keypad to enter the required sign-in information for the selected provider, such as user name, email address, or password, and select Sign in > Your mailbox for the selected provider will be displayed.

How do I set up Voicemail on my phone?

From the home screen, press and hold the 1 key > If this is the first time accessing the voicemail, follow the voice prompts to set up the voicemail options > Once the voicemail box is set up, new messages will be played automatically > Listen to the menu options and press the desired option to handle the message(s) > To set up or listen to additional options, listen to the voicemail prompts and press the desired options > When finished, press the END key to hang up > Voicemail is now set up and ready for use.

DuraXT

DuraXT E4277

Downloads

Manufacturer's Warranty

FAQs

How do I lower the volume on Direct Connect Chirps or silent DC Chirps?

Go to Menu > Settings > Volume > Incoming Ringer > From here you can change the ringer volume for DC and voice calls, if you select "vibrate only" the DC will still beep but at the lowest volume level.

To silent DC calls which will also silent incoming voice calls go to Menu > Settings > Incoming Ringers > Silence All

How do I change the incoming chirp tone?

Go to Menu > Settings > Ringers > Direct Connect > Incoming DC calls > Select Tone 5 for the lowest tone setting; however, there are up to 6 selections to choose from.

How do I turn off the Direct Connect Beep during a Direct Connect call?

Go to Menu > Settings > Beep During DC Call > Select Off

How do you turn roaming on or off?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Others and press the OK key > Scroll to Roaming and press the OK key > Press the OK key with the Roaming Mode highlighted > Scroll to the desired option and press the OK key > If Automatic was selected, additional roaming settings will be displayed > Scroll to each setting and press the OK key to select or de-select the options as desired > Press Done when finished > Press Yes > The roaming options are now changed.

How do I perform a master reset?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Reset/Delete and press the OK key > If prompted to change the lock code, press the desired option > To reset settings without deleting information, press the OK key with Reset Settings highlighted > To completely reset the handset, scroll to Reset Phone and press the OK key > Read the warning and press RESET PHONE > The handset is now reset.

NOTE: A master reset will result in the loss of all data stored on the device including 3rd party applications. This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information before proceeding with the steps in this tutorial.

How do I see what applications I have installed on the phone?

From the home screen press the OK key > Scroll to My Stuff and press the OK key > Scroll to Applications and press the OK key > All installed applications are now listed.

How do I program my new Dura Series phone?

Turn your phone On by pressing and holding the Power button > The phone will contact Sprint’s network and automatically provision/activate > you will see the message Hands Free Activation, Contacting Network > Once activation is complete, you will see the message Your device has been activated, Press the soft key under the OK to continue > Your phone will check for PRL update and download it if available; Press the soft key under OK to continue > Once updates are complete, the phone will power off and reboot > When the phone returns to the lock screen, you can finish setting up your phone and it is ready to use.

How do I activate my phone?

Turn the device on by pressing the End key > Press OK > The device will check for a PRL Update > The device will check for Firmware updates > The device is now activated.

How do I set up email on my phone?

Press OK > Web > From the SprintWeb home page, select Messaging > Email > Select Yahoo! Mail, AOL & AIM Mail, or MSN Hotmail > Use your keypad to enter the required sign-in information for the selected provider, such as user name, email address, or password, and select Sign in > Your mailbox for the selected provider will be displayed.

How do I set up Voicemail on my phone?

From the home screen, press and hold the 1 key > If this is the first time accessing the voicemail, follow the voice prompts to set up the voicemail options > Once the voicemail box is set up, new messages will be played automatically > Listen to the menu options and press the desired option to handle the message(s) > To set up or listen to additional options, listen to the voicemail prompts and press the desired options > When finished, press the END key to hang up > Voicemail is now set up and ready for use.

How do I transfer contacts to my Dura Series phone?

You can add and edit all your contacts and groups, including TeamDC groups, online using the Sprint Mobile Sync service. Once your phone makes itself available to the Mobile Sync service , it will display a message on the screen and prompt you to activate the service. Follow the onscreen instructions to activate the service. To Activate Sprint Mobile Sync Press OK > Tools > Mobile Sync > follow the onscreen instructions to complete activation.

To Access Sprint Mobile Sync Online > Sign on to your My Sprint page at sprint.com > Click My Device & Media > Contacts > Launch Mobile Sync > Follow the onscreen instructions to add, edit, and manage all your contact information.

E2500
E3500
E4600
Event
G2GO
Hydro EDGE
Hydro ELITE

Hydro ELITE C6750

Downloads

Manufacturer's Warranty

FAQs

How do I ensure my Hydro ELITE stays waterproof?

To ensure that your phone maintains its waterproof capability, the following precautions must be observed:

• Make sure the battery cover is properly seated by squeezing around the edges of the cover. The charger/data port and audio/headset jack have no covers but they are waterproof.
• Do not spray or immerse your phone in liquids other than fresh water or tap water.
• Do not expose your phone to water heated in excess of 104°F (40°C), or to liquids other than freshwater, such as detergent, beverages, saltwater, or chlorinated or treated water.
• The touch panel and touch keys will not operate when the phone is wet.
• Your phone is inoperable under water and should be dried as quickly as possible when wet.
• Do not use the charger/data port for charging, data transmission, etc. until the phone is completely dry.
• Water lodged in the audio/headset jack may cause the phone to falsely detect an inserted headset (in which case the loudspeaker and/or earpiece audio will be disabled) until the water is removed.

I dropped my phone in water, what is the best way to dry it off?

If your phone gets wet:

• Do NOT open the battery door.
• Wipe the phone surfaces with a dry clean cloth.
• Hold the phone tight and shake it until no water drop comes out of it.
• Water in the phone's open ports may affect sound quality and should be removed with puffs of air directly into the ports. Phone audio may not operate properly until ports are dry. Apply a dry clean cloth to the areas of the microphones, speakers, power/lock key, volume key, audio/headset jack, and charger/data port to remove the moisture left on the phone.
• Should your phone be accidentally exposed to liquids other than clean fresh water, rinse the phone gently in clean fresh water before performing steps 1-4 above.

I dropped my phone in water and I feel the audio quality has changed what should I do?

Follow the below recovery path to remove water:

• Do NOT remove the battery door. Make sure the battery cover remains properly sealed.
• Remove water by shaking, applying shorts puffs of air, and use a dry clean cloth to remove moisture from the microphone, speaker, power/lock key, volume key, audio/headphone jack, and USB charger/data port.
• Wipe the phone surfaces with a dry clean cloth.

If you think water is lodged in the earpiece:

• Kyocera Smart Sonic Receiver technology is implemented in Hydro ELITE, so there is no earpiece hole.
• With respect to voice quality, please wipe and dry the LCD touchscreen since Kyocera Smart Sonic Receiver technology uses the glass to turn sounds into vibrations that go directly to the eardrum.

If you think water is lodged in microphone:

• Voice quality or volume heard by others may temporarily be worse due to water blocking the microphone port.
• User can return the phone to normal operating condition by
   1. Shaking the phone to drain the water
   2. Drying the phone well
   3. Applying short puffs of air into the microphone port

If you think water is lodged in headset jack:

• Loud speaker, microphone, and/or earpiece audio may temporarily be disabled. Water lodged in the headset jack may cause the phone to falsely detect an inserted headset until the water is removed.
• User can return the phone to normal operating condition by
   1. Shaking the phone to drain the water
   2. Drying the phone well
   3. Applying short puffs of air into the headset jack

If you think is water lodged in USB charger:

• USB functions may temporarily be affected. Water lodged in the USB port may cause the phone to falsely detect an inserted USB cable until the water is removed.
• User can return the phone to normal operating condition by
   1. Shaking the phone to drain the water
   2. Drying the phone well
   3. Applying short puffs of air into the USB port
• In the case of a short circuit caused by residual water in the connector, the battery protection circuit will detect it and temporarily stop the charging.

Water lodged in speaker:

• Audio quality or volume may temporarily be worse due to water in the speaker opening.
• User can return the phone to normal operating condition by
   1. Shaking the phone to drain the water
   2. Drying the phone well
   3. Applying short puffs of air into the speaker

Water lodged in power and/or volume buttons:

• The power and volume buttons are waterproof because the waterproof structure protects them.

Where to find instructions:

• How a user can recover from an immersion event can be found on page 9 in the Product Safety & Warranty Information Booklet located in the phone carton.

Impact for speaker and microphone:

• If water remains in the phone speaker and/or microphone openings, sound quality and volume may not operate appropriately until the openings are completely dry.
• Shaking the phone, applying short puffs of air to the speaker/microphone, and eliminating water from the phone may assist in recovering from this temporary condition.

Can I use my phone underwater?

No, Hydro ELITE is inoperable underwater and should be dried as quickly as possible.

How do I take a screen shot on my Hydro ELITE?

To take a screen shot, press and hold power button and volume down simultaneously.

I inserted a micro SD card into my Hydro ELITE, how do I transfer music, pictures or other files?

To transfer music, pictures or other files from your computer to you phone's micro SD card, you will need to set the phone's micro SD card as a USB drive by doing the following:

• Connect the phone to your computer using the supplied USB cable.
• The Connectivity screen automatically opens.

- OR –

• If you see on the status bar, slide it down to open the Notifications panel and tap the USB connection notification.
• Tap Mass Storage.
• On your computer, the connected phone and the inserted micro SD card are recognized as two removable disks. Navigate to these removable disks and open the one containing the data from the micro SD card.
• Do one of the following:
   – Copy files from the computer to the root folder on the phone's storage card.
   – Copy files from the phone's storage card to a folder on your computer or computer desktop.
   – Copy files from one folder of the phone's storage card to another.

After copying the files, unmount the removable disks (that is, the connected phone) as required by your computer's operating system to safely remove your phone, and disconnect the phone from the computer.

How do I transfer pictures from my Hydro ELITE to my computer?

You can transfer your pictures by using either your micro SD card or Bluetooth.

Are there any tips/tricks for adding a widget to my home screen?

Of course, to add a widget, try the following:

If you have your phone in Starter Mode:
Tap Home.
Tap Menu.
Tap Personalize screen.
Tap Add Widget or Add App Shortcut.
A helpful prompt will appear (if you do not want to see the prompt again, tap to check "Don't show me this again") and tap OK.
Tap an application or widget you would like to add to an extended Home screen.

If you have your phone in Standard Mode:
Tap Apps on the Favorites tray.
Slide the APPS or WIDGETS screens to find the item you want to add to the Home screen.
Tap and hold the app icon or a widget and move your finger to find the place to add it to. The blue frames which appear on the screen indicate where you might place the item.
Release your finger.

How can I sync files from my Hydro ELITE to my PC using a USB cable?

To sync files that have been stored to the device memory, please follow the below steps and make sure the microSD card has been removed from the handset:

• Connect the handset to the PC. (If this is your first time connecting your Hydro ELITE to your PC, the handset will be recognized by the PC as a CD-ROM drive.)
• For the case of Windows 7, a dialog box asking to either select either "Execute TL-Bootstrap.exe" or "List all files in a folder" should appear.
• Choose "Execute TL-Bootstrap.exe"
• Set USB to Mass Storage mode.
• View files on the Mass Storage device and confirm pictures/videos taken by the camera are accessible under "DCIM/100KYCRA" folder.

Note: You must choose "Bootstrap.exe" when asked to choose from "Bootstrap.exe or View in Folder." If you choose to View Folder, you will only see 4 files and the USB drive will not be installed. Consequently, the device remains as a CD-ROM drive and picture/video files in Mass Storage will not be accessible.

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Contact
PLS-2700
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Live Chat

Not able to answer your phone-related questions using the above information? Feel free to use Chat to communicate with one of our representatives or send email by completing tech support case form here Technical Support

Authorized Service Centers

If you have already contacted Kyocera's Phone Technical Support for troubleshooting, select from the list below to find an Authorized Service Center (ASC) in your area.

UNITED STATES

If you were unable to resolve your cell phone issue by troubleshooting or through Kyocera Technical Support, please see below for information on Kyocera's Return Material Authorization (RMA) process.

How does the RMA process work?

After you create an RMA number (see link below), you can send in your phone to our Repair Center for service. Once received at our Repair Center, it will be evaluated. If your phone is in-warranty, it will be repaired or replaced with an equivalent phone at no cost. If your phone is out of warranty by date or physical condition, you will receive a quote before the repair is performed. You can accept the repair quote and pay through PayPal, authorizing the repair. If you choose not to accept the repair quote, you can pay the Shipping & Handling fee to have the phone returned to you un-repaired.

What information do I need to create an RMA?

We just need to collect your contact information, shipping address, and product details.

What do I send in with my phone?

Include your phone, with battery lid attached. Do not send any accessories, (battery, SIM cards, SD Cards, chargers, etc.). These items will not be returned to you.

Include a copy of your original sales receipt (Proof of Purchase) to confirm your phone is still within the 1 year Consumer Limited Warranty. This should include the date of purchase, model, serial number (DEC or IMEI), and customer name and address. This document will not be returned to you.

Please note: In-bound packaging, paperwork and accessories will not be returned to you.

How long will my phone repair take?

A typical phone repair takes approximately 10 business days after receipt at our Repair Center. When service is complete it will be shipped back via 3 day air. An email will be sent to you with the shipment tracking number.

I cannot be without my phone, what options do I have?

If you have another cell phone available, you may contact your service provider to discuss the possibility of transferring your phone service to that phone during the repair process.

If your phone has a SIM card, you may insert it into another phone for use while your phone is away for repair.

Will the data on my phone be retained?

No, the repair process will re-set all phones to factory default settings. Be sure to back-up all of your phone data (contacts, pictures, emails, texts, etc.) and remove all personal data from your phone before you send it in for service. Kyocera is not responsible for the loss of data during the repair process. Please contact your service provider for possible data back-up options and information on how to remove personal data from your phone.

How much will I have to pay for my Out of Warranty repair?

If after evaluation your phone is determined to be out of warranty by purchase date or physical condition, you will be provided with one of the below repair quotes:

Tier 1 Software
$19.00 USD (Software upgrade – no components required)

Tier 2 Repair
$39.00 USD (ex. Component replacements)

Tier 3 Repair
$69.00 USD (ex. LCD & Touch Panel replacements, extensive damage)

Shipping & Handling
$9.50 USD (for un-approved quotes or un-repairable phones)

Note: Not all phones are repairable. Severe damage may render your phone un-repairable. In this case, your phone will be returned unrepaired and the Shipping & Handling rate will apply. If you opt not to pay return shipping, Kyocera will hold your phone for 60 days and then recycle it. You will not be contacted before it is recycled.

If you are a Virgin Mobile or Verizon customer, please visit your Point of Purchase or Service Provider for further assistance. If they are not able to assist please contact Kyocera while at the store.

Create your RMA

View RMA Status

CANADA

Bell Mobility
Telus

Future Tel Toronto
570 Alden Road, Unit 12
Markham, ON, L3R 8N5
Hours: M-Th 9:00am - 5:30pm,
F 9:00am - 4:30pm
905-415-2388
futuretel.ca

R&TTE Directive Compliance

In the Declaration of Conformity, Kyocera declares that our radio product conforms to the essential requirements of the European Union's Radio & Telecommunications Terminal Equipment (R&TTE) Directive.

Please choose a Kyocera product from the list below to download that product's Declaration of Conformity. (This list may be incomplete, some products may be missing.)

Hydro ELITE C6750 (PDF)