We’ve probably all called our mobile phones “lifesavers” at some point, but has your phone ever truly saved your life? Every now and then, we get stories from our customers that transcend the business of selling rugged mobile devices and enter the realm of actual life and death. We recently heard from Vincent Curtis Neill of California, who immediately got our attention when he said:
“When life is on the line, Kyocera’s Dura Series is the only phone you need.” Turns out he wasn’t exaggerating. Here’s Vincent’s story.
Vincent is an employee of Wild Wings Recycle Facility in Woodland, CA, and one of his job duties is to collect monthly water samples to be tested for California state permit compliance. With 20 years of experience collecting samples, this was nothing new for Vincent. But one recent day, when Vincent went to the effluent storage pond to collect the sample, his foot gave way on some algae and he slid right into the large pond. For those who don’t know, “effluent” means liquid waste or sewage, so this immediately became a dangerous situation.
Despite being a good swimmer, Vincent’s heavy work gear combined with slippery, algae-coated edges of the pond to make him unable to swim or to grab onto anything. He quickly became tired from treading water and realized he was in trouble. With no coworkers around, Vincent went to try to use his (non-Kyocera) work phone, which was in his pocket, to call for help. Falling in the pond, however, had killed the non-rugged device. He then realized that he had forgotten to take his personal Kyocera Dura Series phone out of his other pocket that day when he arrived at work. He grabbed it and, since it is fully ruggedized and waterproof, it was still working. Then, Vincent was able to call 911 from the soaked device. Thankfully the local fire department arrived quickly and pulled him out of the pond to safety. He was cold and weak by that point, but he was alive and safe.
“It is without a doubt that I am alive today because I have the best phone in the world—the Kyocera Dura Series,” Neill said. “I would recommend this lineup of phones to anyone who needs a phone that won’t let them down.”
Vincent originally chose the Kyocera Dura Series as his personal mobile device because he wanted a phone that was dependable and durable.
“When it was time to get a new phone, I thought of my old flip phone and asked what was available that was rugged and steadfast,” he said.
A salesman recommended the Kyocera Dura Series, and choosing it became one of the best decisions of his life. With the Dura Series’ rugged features, including military-grade protection and waterproofing that allows the device to be submerged in up to 6.5 feet of water for up to 30 minutes, Vincent was lucky to have chosen a device that can stand up to harsh environments when it mattered most.
While our mission at Kyocera is to be the leader in rugged mobile solutions, we’re also passionate about delivering technologies that really make life easier and better for our customers. While we never want anyone to be in a situation like Vincent was a few weeks ago, we are so glad that our technology was able to help save his life.
John is director of corporate communications at Kyocera. He has worked on the Kyocera team shaping its communications strategy over the past 15 years – 13 of those years in-house and two with a Kyocera agency partner. John has always had a passion for writing and began his career as a newspaper reporter at the Whittier Daily News, part of a multi-paper syndicate in Los Angeles. When not working, he and his wife can usually be found coaching, shuttling, refereeing or cheering for his three sons and their numerous plays, concerts and sports teams.