PRICING & INSTRUCTIONS

Service Pricing - Return for Replacement

If after evaluation your device is determined to be out of warranty by purchase date or physical condition, you will be provided with one of the below repair quotes.

FAQS - RETURN FOR REPLACEMENT

  • How does the Return for Repair RMA process work?

    After you create an RMA number, you can send in your device to our Repair Center for service. Once received at our Repair Center, it will be evaluated. If your device is in-warranty, it will be repaired or replaced with an equivalent device at no cost. If your device is out of warranty by date or physical condition, you will receive a quote before the repair is performed. You can accept the repair quote and pay through PayPal, authorizing the repair. If you choose not to accept the repair quote, you can pay the Shipping & Handling fee to have the device returned to you un-repaired.

  • What information do I need to create an RMA?

    We just need to collect your contact information, shipping address, and product details.

  • What do I send in with my device?

    Send only your device. With the exception of integrated (non-removable) batteries, do not send any accessories, (battery, battery door, SIM cards, SD cards, chargers, cases, etc). These items will not be returned to you.


    Upload or return a copy of your original sales receipt (Proof of Purchase) to confirm your device is still within the Manufacturer's Warranty. This should include the date of purchase, model, IMEI/serial number, and customer name and address. This document will not be returned to you.


    Please note: In-bound packaging, paperwork and accessories will not be returned to you.

  • Will the data on my device be retained?

    No, the repair process will reset all devices to factory default settings. Be sure to back-up all of your data (contacts, pictures, emails, texts, etc.) and remove all personal data from your device before you send it in for service. Kyocera is not responsible for the loss of data during the repair process. The best source for device-specific instructions on the back-up of personal data is your User Guide which can be found on the Devices page.


    See the Backup and Reset Settings section for information and instructions.

  • How do I back-up my personal data?

    The best source for device-specific instructions on the back-up of personal data is your User Guide. See the Backup and Reset Settings section or Systems section for information and instructions. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources.

  • How do I delete my personal data before returning my defective device?

    Make sure you first follow the instructions to backup your personal data in the Backup and Reset Settings section or Systems section of the User Guide specific to your device model. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources. After your personal data has been backed up, you can do a Factory Data Reset through the device menu (Settings -> System) to remove all of your personal data and reset the phone to the original factory settings.

  • What is the warranty on my repaired/replaced device?

    Your repaired/replaced device will have the balance of the warranty for the device you returned to us, or 90 days from shipment of your repaired/replaced device, whichever is greater.

Return Instructions – Return for Replacement

Before you ship

  • Be sure to back-up all of your device data (contacts, pictures, emails, text, etc.) and remove all personal data from your defective device before you send it in for service. Kyocera is not responsible for the loss of data during the repair process. Follow the instructions in the Backup and Reset Settings or Systems section of the User Guide specific to your device model. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources. After your personal data has been backed up, you can do a Factory Data Reset through the device menu (Settings -> System) to remove all of your personal data and reset the device to the original factory settings.
  • Remove and keep the battery and battery cover (unless battery is integrated/non-removable), SIM & SD cards, chargers, cases, etc.
  • Ensure the device is sufficiently protected in the shipping package. Kyocera is not responsible for any damage incurred during transit.


What to ship

  • Send only your device.
  • With the exception of integrated (non-removable) batteries, DO NOT SEND any accessories (battery, battery door, SIM cards, SD cards, chargers, cases, etc.). These items will not be returned to you.
  • Upload or return a copy of your original sales receipt (Proof of Purchase) to confirm your device is still within the Manufacturer's Warranty. This should include the date of purchase, model, IMEI/serial number, and customer name and address. This document will not be returned to you. Please note: original packaging, paperwork and accessories will not be returned to you.
  • If you do not receive your RMA Confirmation email, please contact Kyocera Customer Service for instructions, shipping address and RMA number.
  • Once the device has been properly packaged with the required documentation, please ship it to our Repair Center at the address provided.


How & where to ship

  • Ensure the device is sufficiently protected in the shipping package. Kyocera is not responsible for any damage incurred during transit.
  • Kyocera recommends shipping via an insurable & trackable method such as FedEx, UPS, or USPS Priority Mail.
  • A Return Label will be emailed to you. Please print it and tape it to the outside of your shipping package so that the addresses and RMA number are clearly visible.


What to expect next

You will receive email confirmations at each critical stage of the process:

  • Once your device has been received at the Repair Center.
  • If your device has been determined to be Out of Warranty, you will receive a quote.
  • Once your replacement device has been shipped to you (with the shipment tracking number and link to the FedEx website).


If you did not provide an email address, or do not receive the email notifications, you can check on the status of your RMA online, call at 1-800-349-4478 or email kiiceg‑rmastatus@kyocera.com.