REPAIR OPTIONS
Step 1: Contact Technical Support for troubleshooting
Before you go any further, let one of our Technical Support agents help you to determine if there are steps we can take to resolve the issue remotely.
Step 2: create rma number
Return for Replacment
After you create an RMA number, you will send your device to our Repair Center for service. Once received at our Repair Center, it will be evaluated.
If your device is In-Warranty, it will be replaced with an equivalent device at no cost and shipped to you within 5 business days.
If your device is Out-of-Warranty by date or physical condition, you will receive a quoted price for replacement. You can opt to accept the quote and pay through PayPal, authorizing the repair. If you choose not to accept the quote, you can pay a Shipping & Handling fee to have your device returned to you as-is. See Service Pricing for all related costs.