All Kyocera devices are Japan Made. Our phones come with a Standard 2-Year Manufacturer’s Warranty.

Step 1: Contact Technical Support for troubleshooting

Before you go any further, let one of our Technical Support agents help you to determine if there are steps we can take to resolve the
issue remotely.

Step 2: Select from the options below

Return for Repair
After you create an RMA number, you will send your device to our Repair Center for service. Once received at our Repair Center, it will be evaluated.

Repair or Replacement Services are provided for 3 years after the end of production.

If your device is In-Warranty, it will be repaired or replaced with an equivalent device at no cost and shipped to you within 5 business days.

If your device is Out-of-Warranty by date or physical condition, you will receive a quoted price before the repair is performed. You can opt to accept the repair quote and pay through PayPal, authorizing the repair. If you choose not to accept the repair quote, you can pay a Shipping & Handling fee to have the unrepaired device returned to you.  See Service Pricing for all related costs.

Create an RMA number

Advanced Replacement for Business Users
Are you a business user with multiple devices? Call and speak to a Kyocera Business Select representative today to learn about discounts on Kyocera’s Advanced Replacement program. 1-866-844-7525

Advanced Replacement for Consumers
If you do not want to be without a device, we are happy to offer an Advanced Replacement option.
Through this program you will receive a replacement device within 1-3 business days.

When you create an RMA number, you will be prompted to enter your credit card information, which will cover the Advanced Replacement service fee and a pre-authorization for the value of a replacement device.  Advanced Replacement RMAs processed before 1 p.m. Central Time will ship the same business day; RMAs processed after 1 p.m. Central Time will ship the next business day.  Standard Advanced Replacement service fee is $42.50 for FedEx 2Day® delivery; Express Advanced Replacement service fee is $54.50 for FedEx Priority Overnight® delivery. These options are available for select device models and are dependent on availability.

When your Advanced Replacement device arrives, the package will include a pre-paid FedEx shipping label and envelope.  After you've transferred your contacts and information to your replacement device, keep your accessories and ship the defective device to our Repair Center using the provided label and envelope.  Your defective device must be received within 10 calendar days of delivery of your replacement device, or your credit card will be charged the full value of the Advanced Replacement device.  See Service Pricing for all related costs.

Once your defective device is received at our Repair Center it will be evaluated.

If your device is In-Warranty, the pre-authorization hold will be released, and no further charges will apply.  The only cost to you will be the Advanced Replacement service fee you paid when you created the RMA.

If your device is Out-of-Warranty by date or physical condition, your credit card will be charged only for the applicable Out-of-Warranty fee for the repair.  Any pre-authorization hold in excess of the Out-of-Warranty repair fee will be released.  See Service Pricing for all related costs.

Create an RMA number

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